This week has been a challenging week for me, service wise. I got the run around from a merchant overseas who sent me the wrong item… I had my vacation cancelled because of a mix up with a travel agent (who was also hella rude, but that’s a story for another day)… I had a return that was meant to be expedited but is taking days to get here… Even poor Starbucks had their debit system down, so I had to make an extra pit stop for cash (with time I didn’t really have) and so on.
Kinda weird for this to all happen at once, right?
Now viewing:
Service.
The Magical Art of BCC in Email
Let’s start off with this one basic premise…
When someone gives you their email address, there’s a certain amount of trust that is exchanged. I know for me, if I give someone my email address, I expect that they won’t spam me, and that they won’t give it to anyone else. It’s pretty straightforward, it’s not hard to do. This is my email – don’t abuse it.
BEING ASSERTIVE WITHOUT BEING AN ASS
These last couple of weeks have been challenging for me… personally, professionally, emotionally. I knew this would be a full month – apart from my regular busy life as an entrepreneur and family-woman, I also had our retreat this month AND we are moving into a new...
